Product Information

All the products displayed by D.M Crocodeal Ltd on the website are thoroughly checked and verified that are in good and in working condition and are contained in the proper package received directly from the manufacturer or a third party reseller.

All ZAO Products and ZAO Accessories sold through our website have ENGLISH language as the standard language pack unless explicitly agreed in writing by D.M Crocodeal Ltd that it is possible in any other language.

Additional costs may apply for some other languages.

Please note that all website orders do not include additional services other than those explicitly specified.


All the prices indicated on the website are in Euros (€) and include all local taxes. Delivery charges will be computed and presented to the customer during the checkout and will be added to the invoice. D.M Crocodeal Ltd reserves the right to modify the prices at any time without affecting the price of your order.

If an incorrect price appears on our website (a price that is clearly too low or too expensive compared to the market price), for whatever reason (IT bug, human error, technical error, etc.), your order will be cancelled, even if it has been initially validated and the web administrator will contact you ASAP.


All the orders will be promptly executed provided there is stock availability.

In out of stock situations we will contact you within 2 working days from the date of placing your order to inform you how long it will take before we are able to deliver the product.

If a product becomes unavailable due to the end of its life, one of our web administrators will advise you of an alternative product/solution, which will be of approximately equal price, quality and usability. If you choose not to accept the alternative product, we will either credit your account at D.M Crocodeal Ltd whereby you can use the money for future purchases or reimburse you for the money you have paid according to the reimbursement policy described further below.